Return & Refund Policy

We accept return requests within 30 days of receiving your order.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item must include the original packaging and any included accessories.
The item must not show signs of wear, damage, alteration, or misuse.
The return request must be submitted and approved by our customer support team before the item is returned.

Please contact us before sending any item back. Returns sent without prior approval may experience delays in processing.

How to Request a Return

To start a return request, please contact our customer support team:

Email:
service@dropavira.com

Please include:

Order number
Email address used for your purchase
Reason for the return
Photos of the item (if applicable)

Our team will review your request and provide return instructions.

Please do not send returns to our business registration address. Once your return request is approved, our customer support team will provide the appropriate return warehouse address and return instructions.

Return Shipping

Return shipping responsibility depends on the reason for the return.

Customer-Initiated Returns

For returns due to personal reasons, such as:

Change of mind
Incorrect selection
Preference changes

the customer may be responsible for the return shipping cost.

We recommend using a trackable shipping service to ensure the package arrives safely.

Returns Due to Our Error

If you receive:

A damaged item
A defective product
An incorrect item
An item significantly different from the product description

please contact us within 7 days of delivery.

After reviewing your request, Dropavira will provide an appropriate solution and may cover the necessary return shipping costs where applicable.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If your return is approved, your refund will be issued to the original payment method used for the purchase.

For example:

Credit card payments will be refunded to the original credit card.
PayPal payments will be refunded to the original PayPal account.
Other payment methods will be refunded through the original payment channel.

Please note that your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.

Refund Processing Time

After your refund has been approved:

Dropavira will process the refund within 3–7 business days.
The refund may take an additional 5–10 business days to appear in your account, depending on your payment provider.

If you have not received your refund after the expected timeframe, please contact your payment provider first. If you still need assistance, please contact us:

service@dropavira.com

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

Please provide:

Order number
Description of the issue
Clear photos of the item and packaging

Our team will review your request and work with you to provide a suitable resolution, which may include:

Replacement
Refund
Other appropriate solution

Non-Returnable Items

For hygiene and safety reasons, earrings that have been worn may not be eligible for return.

Returns may not be accepted for:

Items that have been worn or used
Items damaged after delivery due to customer handling
Items without original condition or packaging
Items returned without prior approval

Order Cancellation

We begin processing orders shortly after payment confirmation.

If you need to cancel your order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Exchanges

Currently, Dropavira does not offer direct exchanges.

If you would like to purchase a different style or item, please contact our customer support team. Eligible items may be returned according to this policy, and a new order can be placed separately.

Late or Missing Refunds

If you have not received your refund:

Check your bank or payment account again.
Contact your payment provider for further information.
Contact Dropavira customer support if additional assistance is needed.

We will be happy to help resolve any refund-related concerns.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.