Terms of Service

Last Updated: September 2026

Welcome to Dropavira.

These Terms of Service ("Terms") describe the rules and conditions that apply to your access and use of dropavira.com, including browsing our website, purchasing products, and using any services provided by Dropavira.

By accessing our website or placing an order with Dropavira, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website.

1. About Dropavira

Dropavira is an online jewelry brand specializing in modern earrings and accessories designed to complement individual style and everyday elegance.

Dropavira is operated by:

TUNG LUEN MOTORS LIMITED

The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through dropavira.com.

2. Use of Our Website

By using our website, you agree that you will:

Use our website only for lawful purposes.
Provide accurate and complete information when making purchases.
Maintain the confidentiality of any account information.
Not interfere with the security, operation, or functionality of our website.
Not use our website for fraudulent, abusive, or unauthorized activities.

We reserve the right to restrict or terminate access to our website if we believe a user has violated these Terms.

3. Products and Availability

We make every effort to ensure that product descriptions, images, pricing, and availability information displayed on our website are accurate.

However, we do not guarantee that:

Product colors displayed on your device will exactly match the actual product.
Product descriptions or images are completely free from errors.
Products will always remain available.

We reserve the right to:

Modify product details.
Update pricing.
Limit product quantities.
Discontinue products at any time without prior notice.

4. Orders and Order Acceptance

When you place an order through Dropavira, you agree to provide accurate information, including:

Name
Email address
Shipping address
Payment information

After placing an order, you will receive an order confirmation email.

Please note that receiving an order confirmation does not guarantee acceptance of your order.

Dropavira reserves the right to refuse or cancel an order for reasons including:

Product availability issues
Incorrect pricing or product information
Suspicious or fraudulent activity
Incorrect customer information

If your order is cancelled after payment has been processed, we will issue a refund according to our policies.

5. Pricing and Payment

All prices displayed on our website are listed in the currency shown during checkout.

Prices may change at any time without prior notice.

By completing a purchase, you confirm that:

The payment information provided is accurate.
You are authorized to use the selected payment method.
You authorize payment processing through our payment providers.

All payments are securely processed through trusted third-party payment providers.

6. Shipping and Delivery

Shipping and delivery information is described in our Shipping Policy.

Estimated delivery times are provided for reference only and may be affected by factors outside our control, including:

Carrier delays
Customs processing
Weather conditions
Public holidays
Incorrect shipping information

Dropavira is not responsible for delays caused by external shipping circumstances.

7. Returns and Refunds

Returns, refunds, and cancellations are handled according to our Return & Refund Policy.

Customers must review the return requirements and procedures before requesting a return.

Dropavira reserves the right to refuse returns that do not meet the requirements outlined in our Return & Refund Policy.

8. Customer Information

When you provide personal information to Dropavira, such as during checkout or customer support communication, your information will be handled according to our Privacy Policy.

We use customer information only for legitimate business purposes, including:

Processing orders
Providing customer support
Managing returns and refunds
Improving our services

9. Intellectual Property Rights

All content available on dropavira.com, including but not limited to:

Brand name
Logo
Product images
Product descriptions
Website design
Graphics
Text and marketing materials

belongs to Dropavira or its authorized partners.

You may not reproduce, copy, modify, distribute, or use any content from our website without prior written permission.

10. Third-Party Services

Our website may use third-party services, including:

Payment processors
Shipping providers
Analytics tools
Marketing platforms

These third-party services operate independently and are subject to their own terms and privacy policies.

Dropavira is not responsible for the practices, content, or policies of third-party services.

11. Disclaimer

Dropavira provides products and services on an "as available" basis.

While we strive to provide accurate information and reliable service, we do not guarantee that:

The website will always operate without interruption.
All information will always be completely accurate.
Website errors will never occur.

We reserve the right to correct errors and update website content at any time.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Dropavira and TUNG LUEN MOTORS LIMITED shall not be liable for indirect, incidental, special, or consequential damages resulting from:

Website use or inability to access the website.
Product use.
Shipping delays caused by third parties.
Events outside our reasonable control.

Our total liability shall not exceed the amount paid by the customer for the relevant order.

13. Force Majeure

Dropavira shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Government actions
Shipping interruptions
Labor disputes
Internet or technical failures
Other unexpected events

14. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

By continuing to use our website after changes are posted, you agree to the updated Terms.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email:
service@dropavira.com

Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM PDT

We aim to respond to all inquiries within 1–2 business days.

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